Service Sales Representative job in Allentown, PA

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Matthew Masterson
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Service Sales Representative job in Allentown, PA

 METTLER TOLEDO is the global leader in the manufacturing, marketing and service of precision instruments for use in industrial, laboratory and food retailing applications. We have one of the largest Global Service and Sales organizations among precision instrument companies. We are seeking a Service Sales Representative in Allentown, PA. 
The Service Sales Representative (SSR) is responsible for promoting value-added maintenance contract solutions to new and existing customers. Relying on available database marketing information, the Service Sales representative will develop and implement targeted account penetration plans that are closely coordinated with regional business growth initiatives within the Lab and Industrial product and service teams. Key performance criteria will be growth of revenue generated from maintenance contract accounts, and other services such as equipment qualification, calibration certification documentation, training and other consulting services. A primary emphasis will be expanding the value-added service we provide established accounts to increase revenue and margin potential. The SSR will also focus a large part of their selling time on developing ROW or “rest of world” type accounts. These are described as clients who traditionally do little to no business with MT Service and have to be nurtured to a relationship with MT Service. The SSR will also leverage product “point of sale” (POS) opportunities, promoting maintenance agreements for large or strategic new equipment installations where it is warranted. 
• Demonstrate an ability to prospect for, develop relationships in support of, and ultimately have the ability to close comprehensive service contracts within existing, as well as “rest of world” (ROW) customers. 
• In cooperation with the responsible Leader, develop and achieve annual service revenue targets. Key objectives will be established, and detailed action plans developed describing the initiatives required to achieve business targets. 
• Work in collaborative manner with the key members of the Lab and Industrial Business Areas and Rainin sales and service team to present Mettler Toledo in a clearly differentiated manner. Promote and sell complete range of service products, leveraging existing customer relationships to expand the added value Mettler Toledo provides. Responsible for the proposal preparation process, and proper administration of established agreement pricing. The SSR will be a leader in driving services business within the Lab Business Areas. 
• Ensure proper customer account management is executed within an assigned territory. Working with the Service Leaders and local Mettler Toledo product sales representatives, plan and coordinate the scope of services offered to target accounts. Establish common performance objectives with product sales counter-parts, and work together to achieve an outcome that promotes teamwork within accounts. 
• The SSR will remain current in all applicable subject matter affecting his/her ability to interface competently with the client base. This may include but may not be limited to: FDA, USP, or other state and federal regulatory requirements, ISO guidelines, and any other developing regulations or Quality initiatives which impact the industry on an ongoing basis. 
• The SSR will collaborate with the Area Business Managers to train new sales representatives on the service product portfolio as part of the onboarding process. The SSR will also assist the Area Business Managers in training underperforming sales reps as requested.
Bachelor's degree (B.A.) from four-year College or university; or 5-10 years related industry experience and/or training; or equivalent combination of education and experience. Formal training in selling techniques and account management is required to perform the job effectively. SAP knowledge/experience preferred. 
METTLER TOLEDO is an Equal Opportunity Employer. We offer a very competitive compensation and benefits package. Employees are eligible for coverage under our broad-based insurance programs, including basic medical, dental, and major medical. We also provide each employee with paid life insurance and paid accidental death and dismemberment insurance. We recognize the importance of financial planning and offer employees a 401(k) Savings Plan.
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