Perkin Elmer Optima 3000 DV

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EvertonP's picture
Perkin Elmer Optima 3000 DV

I have been unable to ignite the plasma on our 3000DV. There are no error codes message of the pop-up window (which can be seen in the video below).

                There was also no clicking or any similar noise coming from the plasma/coil area at the moment that the instrument attempted to switch on the plasma, all I could hear were the purge gases flowing (along with the instrument’s usual internal fans/motors).
                Here is a link to a 2 minute video of the plasma ignition attempt and the error message as it happened. The clicking that can be heard in the video is from the chiller, not the instrument.
We are using 4.8 grade argon and industrial nitrogen for gases.
Where the instruments pressure regulators and solenoids are located, I see gas pressures that look ok and all solenoids work.
I have also not found any gas leaks...
Can anyone provide any suggestions or ideas?