Agilent Technologies Pre- & Post-Sales Technical Support / Online Applicati |
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Topic Started by Marilyn
on 2/5/2009 14:49 PM
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Agilent Technologies Pre- & Post-Sales Technical Support / Online Application Engineer (Consumables Products) |
Agilent Life Sciences and Chemical Analysis (LSCA) is a leading provider of instruments, advise, software, services and consumables to the life science and chemical analysis markets. LSCA provides the world’s most complete, most reliable laboratory productivity solution for customers in the chemical, environmental, food, pharmaceutical, forensic, biotech, academic and government sectors. Our products enable customers to identify, quantify, analyze and test the atomic, molecular, physical and biological properties of thousands of substances and products.
The successful candidate will be part of a dynamic and high goal achieving team of individuals supporting the growth and development of Agilent's Columns and Consumables line of products.
Responsibilities include:
- Provide applications assistance and technical support via the phone, e-mail, web chat or fax for customers seeking assistance on Agilent's products.
- Interface and team with the consumables and instrument sales teams including the Application Engineering team to assist in positioning Agilent products and solutions.
- Interface with Customer Service employees, and distributors, to assist with product recommendations.
- Conduct or participate in e-Seminars, trade shows and customer seminars.
- Provide feedback from customers and business partners to aid marketing in understanding the dynamics influencing customer purchasing decisions.
- Provide technical support assistance to help solve customer's application problems.
- Interface with product marketing, R&D, manufacturing on new product development ideas and key product issues.
- Research and document product and customer support/solution needs.
- Solve a broad range of problems of varying scope and complexity.
This position will require specific experience utilizing liquid phase applications in any of the following fields; pharmaceutical, petrochemical, forensic, chemical manufacturing and/or environmental.
Qualifications
- Position requires a BS in Chemistry or a related discipline, Masters or Ph.D. highly desirable
- Experience with a variety of Zorbax LC column products is highly desirable
 - Excellent teamwork skills, commitment to tasks and flexibility
- Ability to work independently to plan, prioritize workload, schedule time, assess and solve problems
- Experience working with international customers desired
Geographic Location: Wilmington, DE
To find out more about this exciting opportunity please send your resume to Agilent Technologies at: www.agilent.com/go/jobs/ requisition # 2025982
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Last edited Feb 06, 2009, 11:34 AM by wenjun
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