Hi angelas20002000,
I audited a food testing laboratory not too long ago so I have this kind of situation fresh in my mind. I am going to assume that your instruments are working as required and were serviced according to a specified schedule, so the source of error is not there.
I will also assume that your sample preparation procedures are well established and did not vary in this situation (as you pointed out, multiple technicians are getting the same results), so again the source of error is not in the procedures.
My educated guess is that your problem is your reference materials. If your reference materials are "old" (namely Cd and Pb), then this could significantly affect your results. Even if they are not old but for some reason something happened to them, the same problem would occur.
Again this is just a guess, but if you have any doubts about your reference materials, it may be a good idea to get a fresh batch and see if this solves your problem.
Good luck