Dear Mr. Johnston,
all our official information obtained from THERMO is the confirmation, that the pressure cell FA-032 will be continued for 1 1/2 year and spare parts for this cell (only!!) will be available till end of 2012.
But even for this cell, several real important replacement and accessoriy parts will not be available anymore. Only sealing O-rings and back up rings are listed as being continued, no valve, no piston, nothing! I asked for those parts several times here at THERMO EUROPE - but I only got negative messages!
And most customers are working with cells, which are not supported anymore - like the small MiniCell and espececially all systems with homogenizing valves with Nyoln balls. (I understand, that you do not know in detail, what I am talking about) nevertheless these customer NEEDS to have their consumables also in the future.
BTW: in opposite to some of your official messages, these cells are working since many many years, some even more than 30 years - without any problem or security issues - as most users can confirm!
The FrenchPress is still not replaceable by any other system in the entire market and just to offer a FA-032 will not solve the problem of the users.
So why does THERMO refuse to "allow" us the possibilty to help these customers? We do not need any help, information or others from THERMO to continue, we just do not want to have problems with THERMO attorneys later on!
We can and we would like to continue and help by this continuation "THERMO to serve Science"
BTW: I do not think that there is still any legal right at THERMO, as the patent is expired since long time and also there is no trade mark registration on this product anymore -. even when it is marked with (R).
Can you give me - and our both customers - any reason fior this refusal?
I really would be more than happy to discuss this in a serious and mutual way directly and personally with you, but all out trials for this were blocked with short refusal emails
I am looking forward to your response
Andreas P. Heinemann
G. HEINEMANN Ultraschall- und Labortechnik
D-73525 Schwaebisch Gmuend
(BTW: we are selling, supporting and repairing the FrenchPress(former SLM Aminco) since more than 50 years worldwide!! Also I worked with this worderful product in my lab during University, so I know what I am talking about and what big loss this means to bio-sciences)
@ parvoman: As far as we found in our surveys, there are no rights anymore at THERMO like patents etc.. And we understand very well that this product line does not bring enough money for THERMO (or even any!) becvause it is really a niche product. Also to make a good and reliable support, you have to know the product, not only from the catalogue as a number!
But we are able and willing to continue to sell, serve and support the FrenchPress without any hesitations. Let's serve the FrenchPress customer also in the future!