Customer Care Coordinator

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chakungal
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Customer Care Coordinator

Scope of Position:
Day to Day Responsibilities:
·         Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
·         Ability to communicate product discrepancy specification information to customers.
·         Build strong working relationships with both internal and external customers.
·         Understand and execute contractual agreements.
·         Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
·         Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
·         Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
·         Participation in training, testing, and project related activities as identified.
·         Represent Corning Optical Communications to the customer in a highly effective, professional manner.
 
Travel Requirements: None
·         Will be required to remain in Customer Care for a minimum of two years.
·         Hours of work/work schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 7:00 PM.
 
Education and Experience:
·         Required: High School Degree
·         Preferred: 2-year Associate Business Degree or Bachelor Degree; Customer Service experience
 
Required Skills:
·         Represent Corning Optical Communications in a professional manner at all times, even under pressure.
·         Quality and customer focused.
·         Excellent verbal and written communication skills.
·         Effective problem solver, detail oriented.
·         Demonstrate time management skills and the ability to multi-task.
·         Motivated Team Player – ability to lead and participate within self-motivated work teams.
·         Ability to grow within the organization.
·         Proficiency with computer programs such as SAP, Microsoft Office, Word, Sharepoint.
·         Intermediate or advanced Microsoft Excel skills
·         Excellent typing and keyboarding skills.
·         Strong math skills
·         Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
 
Desired Skills:
·         Basic understanding of fiber optic cable and connectivity products.
·         Other verbal and written language skills a plus.
 
Soft Skills:
·         Strong interpersonal skills
·         Team oriented
·         Sincere desire to deliver an outstanding customer experience
 
Apply online at:
https://careers.corning.com/psp/PDPAHRPRER/CNG_MYCAREER_SITE/PDGLHRPRER/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_JOB_DTL&JobOpeningId=175914&SiteId=1&PostingSeq=1

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