ddCt protocol not provided with SDS in ABI 7300 qRT-PCR

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IS
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ddCt protocol not provided with SDS in ABI 7300 qRT-PCR

I have recently swithced to a new lab and in here the ABI 7300 P qRT-PCR system and the software 'SDS' did not show the ddCt Relative Quantification protocol. upon being asked, the ABI distributor personnels, replied that they need a license code to allow the ddCt RQ protocol to run. The lab personnel at the time of machine set up thought that a complete system and software is being installed in its active form.
Now I would like to ask the community here that if this system was installed in your lab, were you all made aware by the distributors that RQ protocol requires a fee other than the software and qRT-PCR machine?
We have already paid the price of system and whole software once, and weren't given the hint about fee for a particular protocol within the provided system software. How can we convince the company to activate our ddCt RQ protocol?
Any suggestion or comment will be much appreciated.